Hacienda Real Del Caribe

The hotel has en excellent location. However the frontdesk staff was terrible. They were unfriendly and not interested in helping out. When we asked them if they could get the doorman to find our luggage as we had stored them there after our checkout they told me to find him myself. This hotel is vastly overpriced!

NADA

El personal y las habitaciones con ruido tremendo. El personal fue pésimo, en mi vida me han tratado tan mal y con tan poco profesionalismo

Character, location, excellent restaurant, friendly and efficient reception staff, secure parking

Hard, uncomfortable beds and pillows

The people were quite friendly. The rooms were very clean and maids were excellent. The pool area was beautiful.

There was a mix up with our reservation because of a late check in even though we had advised the hotel of this ahead of time. We did get a room, and despite being charged the price we were quoted, it was not the room that was described. We booked a deluxe and the room we stayed in did not have all the amenities of the room we were supposed to get.